General Management / Program Management / Development Management

PROFILE

Highly qualified manager offering more than 20 years of experience managing software development life cycle processes, projects, people and resources. Motivate and lead technical teams to deliver applications comprised of new technologies spanning multiple hardware platforms, multiple tiers and multiple databases. Proactively seek solutions to business problems with goal to reduce end-user task time and errors and increase productivity.

Exceptionally well organized with a track record that demonstrates integrity, self-motivation, creativity and initiative to achieve both personal and corporate goals.

Proven ability to determine project requirements, deliverables, constraints and budget and track project status using best practice project management methodologies throughout the entire Software Development Life Cycle.

Utilize excellent resource planning and communication skills to keep key stakeholders informed of project status, manage change and resolve conflicts.

Effectively implement risk management policies to identify and monitor risks and define alternative plans of action to mitigate impacts to project schedules and budgets.

Continuously monitor multiple projects and priorities in an efficient manner.

Successfully develop and manage software activities utilizing various models such as waterfall, incremental and rapid development.

PROFESSIONAL EXPERIENCE

PROGRAM MANAGER / PROJECT MANAGER

Responsible for program manager duties to ensure all departments (product management, design, development, quality assurance, beta, documentation, training, marketing and sales) have an understanding of release objectives, milestones and business drivers associated with each release for multiple project lines.

Key Achievements

Introducing and implementing project management best practices to the organization which includes ensuring that changes to deliverables and/or commitments are thought through, impacts understood and communicated throughout the organization.

Implemented a consistent and timely communication approach to ensure all departments within the organization understand the status, risks and impacts to all key deliverables.

Took over program management and day to day project management of an extremely delayed product implementation. Acted as primary contact for 2 large clients which included resetting and managing expectations. Required coordination of development, internal departments, business partners and deliverables from a 3^{rd party package.}

SENIOR MANAGEMENT CONSULTANT

Perform general management, project management and analyst roles as required by the client. Industries served include energy, financial, health and state agencies. Also acted as driver on Requests For Proposals.

Key Achievements

Created project management templates for use in internal and external projects. The templates covered all aspects of PMI best practices.

Responsible for Project Management and Analyst duties for critical business application project which tied external user’s information and processes to 4 distinct business units within CAISO. My role was to take over a troubled over budget, delayed project and see it thru to completion.

OWNER

Responsible for financial and managerial duties of 2 retail stores grossing in excess of $1,500,000 in annual revenue. Create Profit & Loss, Cash Flow and Balance Sheet statements on a monthly basis. Analyze expenses to identify areas for improvement and compare to industry standards on a regular basis. Rapidly implement changes to increase profitability and productivity.

Key Achievements

Reduce Cost of Goods Sold by 4% over the past year.

Increase house accounts and sales by 3% over the past 2 years.

Expand delivery area without increasing payroll costs.

Coordinate over 35 employees in sales, processing, design and delivery of a perishable product.

DIRECTOR, SOFTWARE DEVELOPMENT /

PROJECT MANAGEMENT

Recruited and managed a software development team responsible for designing, developing and delivering a solution to enable Portal Software (a Revenue & Billing Management Solution Provider for Wireless Services) to expand their business into the Cable market.

Key Achievements

Created and delivered a proposal to Portal Software management which included team allocation, site location analysis, office/network requirements and budget for a remote development team.

Successfully recruited a product manager, software designers, project managers, software engineers and technical analysts for new team.

Worked with Marketing to define the product roadmap for entry into the Cable market. Successfully managed projects from the definition of requirements, system design, software development, testing and documentation of new features for the Cable suite using web-based and client-server architectures.

Utilized risk management techniques to identify and mitigate potential risk areas for each project. Included technical, resource and vendor risk areas.

Prepared and managed annual budget of $2 million.

DIRECTOR, SOFTWARE DEVELOPMENT (1994 – 2000)

MANAGER, SOFTWARE DEVELOPMENT (1987 – 1994)

SOFTWARE ENGINEER (1985 – 1987)

Directed software development activities including project management, architectural design, development, internal documentation and maintenance of two large-scale customer care and billing product suites used domestically and internationally. Architecture was multi-tiered and available on multiple hardware platforms (Tandem, Unix, NT, HP) and multiple database engines (Oracle, SQL, Sybase).

Key Achievements

Planned, prepared and managed annual budget of $12 million.

Directed cross-functional teams consisting of marketing, product management, development, qualify assurance and documentation in the analysis, definition and assessment of product enhancements.

Directed the definition of technical architecture of product.

Defined and managed strategy for migrating legacy mainframe applications to open architecture.

Managed and motivated team comprised of 2 development managers, 8 team leaders, 4 project managers, 60 software engineers and contractors.

Coordinated implementation of formal product life cycle processes that enabled department to achieve ISO 9001 compliance.

Selected and implemented new software development tools which increased product quality and productivity.

Worked with Product Marketing and customers to define product roadmaps.

Acted as relationship manager/liaison to development alliances and partnerships such as IBM.

Collaborated with senior management on definition and communication of various organizational changes.

BOOKKEEPER

Responsible for preparing balance sheets and P&L’s, balancing monthly bank statements and performing payroll, A/R and A/P functions.

EDUCATION & TRAINING

B.S., Business Administration (2000) Cum Laude

Golden Gate University, Sacramento, CA GPA: 3.75/4.0

Project Management Professional (PMP) Certified (2007)

Project Management Institute

Extensive professional training in the areas of Software Development Life Cycle methodologies, Object Oriented Development, Project Management, leadership and HR policies and procedures.

Extensive training and hands on experience in accounting and related functions: A/R, A/P, Payroll and payroll reporting requirements.

TECHNICAL SKILLS

Skilled with MS Outlook, MS Project, MS Word, MS Excel, MS PowerPoint, MS SharePoint, Publisher, Visio, and QuickBooks. Development experience with Tandem, Unix, NT, HP, C, C++, XML, UML, Tuxedo, Oracle, SQL. Knowledge of Java, .Net development, Visual Studio, VB.Net, PL/SQL, RUP and PMBOK.